Tier 2 Help Desk in Fort Worth, Texas

10 Open Positions Paying $13-$15/hour
6-12 months

The position is responsible for daily application support to users, installing and configuring software and hardware in desktop and notebook computers, documenting procedures, software and hardware and escalating as needed.

• 3-5 years related helpdesk experience with 1-2 years Tier II helpdesk (Subject Matter Experts-SME’s)
• Experience with minor hardware repairs such as: memory upgrades, PCMCIA cards, screen, keyboard and HDD swaps; set-up, management and support of laptop PC's and laptop distribution
• Respond to telephone and email requests from users in a timely manner.
• Operational knowledge of Active Directory
• Working knowledge of LAN and WAN network equipment
• Solid PC experience in Windows NT, XP, Vista and WIN 7 environment; knowledgeable in the basic set up of a PC and proficient in the installation and support of commercial software
• Proficient in the usage of Microsoft Office tools: Word, PowerPoint and Excel 2003, 2007
• Awareness of Outlook and Exchange
• Working knowledge, support, and troubleshooting of remote access software
• Solid interpersonal skills
• Ability to communicate clearly and effectively in stressful situations
• Strong communication skills
• Knowledge of or exposure to wide area network environments
• Ability to assist resources with diagnosis and resolution of user problems utilizing global tools as necessary
• Experience and proven ability working with standard Helpdesk call logging software applications

Required Technical Skills:
Microsoft Office Specialist, Windows XP, Adobe Acrobat
Operational Knowledge of Service-Now
Functional Knowledge of Remedy - Action Request System